1. We will work for YOU! Our main goal is to make your loan experience and your life during the process as easy as possible.
2. When you need something, YOU are our top priority. You will have our undivided attention.
3. We work customer hours, not business hours.
4. You are not a number to us! We will make you feel important and appreciated! When you use us for your home financing, you become part of our family and you’ll be treated that way.
5. We will be sincere and direct in communication. If we make a mistake, we will own it, alert you and explain exactly how we intend to fix it.
6. We want to make doing business with us easy. You can get in-person service if you want it. We will always accomodate your preferred method of conducting business to the best of our abilities.
7. We will advise you on the best loan options to meet your needs and we will work to get you the best loan terms possible.
8. We recognize that you have choices and for that reason we will display to you exactly why we are better than your other lender options.
9. We will set clear expectations during every interaction. Our team will always let you know the next steps and a time frame. If we can’t meet the agreed upon timeframe, we will alert you and reset your expectations.